How do I return or exchange something? All merchandise is unconditionally guaranteed against defects in workmanship and materials. Please note however that unless defective, customized garments can’t be returned or exchanged. Please call customer service at 513-247-3020 or email customerservice@munozbrandz.com. How long should it take to receive my order? Generally, it should take 7 to 10 days to fulfill orders. Items will be delivered to the "ship to" address you provided.   Should I receive a confirmation that I placed an order? Yes, you will receive a confirmation email listing the items that were ordered.  How do I change an order once I have submitted it? Please call customer service at 513-247-3020. The system downloads orders at the end of each day. If addressed too late, the order can’t be changed. If paying with a credit card, when is my card charged? Credit card payments will be processed within 24 hours of order submission.   "We ease the day ... You seize the day!"®   © 2019, Best Upon Request Corporate, Inc.. All rights reserved.